Warranty

Every phone you buy from Oradel comes with our own 2-year warranty, starting on the day it is delivered. It works the same in every country we deliver to.

What is covered

• Faults in materials and manufacturing that show up under normal use.
• Repair, or replacement with the same model when a repair isn't possible.
• Shipping both ways for an accepted claim.

What is not covered

• Accidental damage: drops, cracked screens, liquid damage.
• Repairs or modifications by anyone else, and phones whose serial number or IMEI has been changed or removed.
• Normal wear: scratches, and battery capacity fading with use.
• Loss, theft, and problems caused by software or accessories from someone else.

How to make a claim

• Email [email protected] with your order number and a description (photos or a video help).
• We check what we can remotely first. If the phone needs to come in, we send a prepaid label or instructions for our Taipei service centre.
• We repair or replace it within 10 business days of receiving it, then ship it back to you.

The manufacturer's warranty

Some manufacturers also honour their own warranty in your country; this depends on the brand, the model and where you live. Our warranty applies either way.

Last updated 17 October 2026