Returns & refunds

14-day returns on unopened phones

Changed your mind? You can return a phone within 14 days of delivery if it is unopened, in its original sealed box with every seal intact.

• Email [email protected] with your order number. We reply with the return address and how to send it.
• Send it back with tracking. Return shipping for a change of mind is paid by you.
• Once it arrives and the seals are checked, we refund you within 5 business days.

Opened phones can't be returned for a change of mind, because they can no longer be sold as new. They are still covered by our warranty.

Faulty, damaged or wrong

If your phone arrives damaged, faulty or isn't what you ordered, tell us within 7 days of delivery at [email protected], with photos or a short video. We replace it or refund it in full, and pay the shipping both ways.

Cancelling an order

• Not paid yet: nothing to do — an unpaid order ends by itself when its price lock runs out.
• Paid, not shipped: email us and we cancel it and refund you in full.
• Pre-orders: cancel any time before your phone is packed for a full refund.
• Already shipped: the 14-day return above applies once it arrives.

How refunds are paid

• Refunds go back in the same coin you paid with, to the wallet address the payment came from. Tell us if that address can't receive it (an exchange deposit address, for example) and we arrange another address of yours.
• You get back the amount you paid in that coin. We pay the network fee for sending it.
• Short and late payments are refunded the same way if the order doesn't go ahead.

Last updated 17 October 2026