Contact
We answer every email ourselves, usually within 1 business day (Monday to Friday, Taipei time).
- Orders, payments, returns and warranty: [email protected]
- Order updates come from [email protected]. Just reply to one and it reaches support.
- Everything else (partnerships, press, suppliers): [email protected]
Writing about an order? Include your order number (it starts with ORD-) so we can find it straight away.
Your order online
Every order has its own page with live tracking: the link is in your order emails, and in Your orders if you have an account.
Companies
Oradel is operated by Oradel Mobile Co., Ltd. (Taipei, Taiwan), which runs the shop, sourcing and fulfilment, and Oradel Global LLC (Tbilisi, Georgia), which receives payments.
Last updated 17 October 2026